Please watch how much money you have left on your electricity meter. If you can, top up your energy key or card more than you need to. This way, you won't run out of credit suddenly.
If you run out of credit after 6 pm, your electricity will not go off until 11 am the next day. We call this our non-disconnection period which runs: Monday - Friday, all weekend and Bank Holidays from 6 pm - 11 am.
Because your meters are smart, you can top up in just a few minutes using your mobile app or online account at any time whether you are at home, at work or on holiday. Online top ups mean you won&#;t need to make unplanned trips to the shops or find a store that&#;s open on a bank holiday.
If you prefer topping up in store you can top up at any PayPoint location, or you can also top up by giving us a call. The top up will be sent straight to your meters so if the meter is difficult to access, you won&#;t need to worry about crawling on your hands and knees or reaching for that ladder.
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Unlike traditional prepayment, friendly credit hours apply to gas meters too. Click here to view our hours.
You&#;ll also have £10 emergency credit available on both meters if you run out of credit. You&#;ll need to pay back what you use on emergency credit and friendly credit the next time you top up.
Your in-home display will easily allow you to view your daily, weekly, annual consumption, remaining credit, outstanding debt, activate emergency credit and more.
You can opt in to receive a text alert when your meter&#;s credit balance reaches £2 so that you can top up wherever you are and ensure your supply remains connected.
Smart PAYG meters can be topped up through multiple methods, increasing your security of remaining on supply. If you have any problems, you can always contact us and our team can help you to top up, or get you back on supply remotely. We also offer friendly credit hours for both gas and electric in the evenings, weekends and bank holidays.
By paying for your consumption beforehand, you can help prevent building up debt that is unmanageable. It helps you budget as you always know how much you&#;re spending and it allows freedom to spend as little as you want i.e. £1 top ups are available.
We can load any debt on your account to your meters, and set the debt recovery rate to anything between £1 per week and £10 per week based on what you think you can afford. That way you can slowly pay back debt without worrying about it.
Contact us to discuss your requirements of prepaid energy meter. Our experienced sales team can help you identify the options that best suit your needs.