Ahead, we’ll take a look into why it’s a good idea to invest in touch monitor technology and discuss the potential of touch screen monitors to benefit your business. To understand this potential, we need to dive into the different types of touchscreen technology.
The usefulness and practicality of touchscreen technology is undeniable. So much so, in fact, that businesses have realized the benefits of adopting the technology. However, despite its simplicity for end users, there is more to this tech than meets the eye.
One of the technologies facilitating this transition is touchscreen technology. Most of us are familiar with it. After all, if you own a smartphone, then you likely interact with a touchscreen on a daily basis.
Resistive, optical, projected capacitive, and infrared are four of the most common touch screen technologies. Each has different applications and can support your business in a meaningful way. For example, if you’re looking to a build and deploy touch screen solutions for a public space such as a outdoor shopping center, it would be useful to understand the strengths and weaknesses of different touch screen technologies in order to choose the right one for your application. There are panels that are optimal for creating monitors that your customers can easily read and interact with when in bright sunlight. Other types of panels are preferable for touch screen applications that need to resist harsh outdoor weather conditions. Below is an outline of the characteristics commonly associated with each of these technologies.
When it comes to touch screen technology, there are a number of different types of technologies on the market, each with its own set of characteristics.
Because of these layers of film, the transmittance of light is not as strong as with other types of touch technology. Resistive touch panels are also known for being the most durable touch panel technology because pressure needs to be applied to the screen.
Unlike other touch technologies, resistive touch panels are covered by two layers of transparent electrode film separated by spacers. This pressure-based input method means that resistive panels can be operated with just about any type of touch, including finger, stylus, and even gloved touch.
Resistive touch screens are generally single-point-touch displays and are typically less than 20 inches in size.
Resistive touch technology can be found in an array of applications, including touch monitors and car navigation systems. Resistive panels are pressure sensitive, which means they use pressure placed directly on the screen as a means of detecting commands.
Light transmittance on optical imaging touch screens tends to be very good because there are no obstructing coatings used over the screen itself. In addition, optical touch displays tend to last for a long time because the light touches associated with this tech variant do not generally result in wear and tear.
Optical imaging touch panels are multi-touch and typically range from 19 – 100 inches in size. Since touch recognition on these devices works by way of imaging, any form of touch, whether it be finger, stylus, gloved touch, etc. can be used to input commands.
Optical imaging touch technology uses infrared cameras and light to detect touch input. Touch detection accuracy on optical imaging touch displays can vary based on the components used.
The light transmittance of projected capacitive touch panels is very good, as is touch detection accuracy. In addition, the glass and plastic coatings on projected capacitive touch panel displays are generally very durable and dust resistant.
Since projected capacitive touchscreens detect touch commands by way of electrical currents, it is more challenging to make larger sized projected capacitive touch panels than it is to make smaller ones. Unlike resistive touch technology, projected capacitive touch panels can function with input from a finger or conductive pen, but not gloved touch.
Projected capacitive touch is typically used on smaller touchscreens and is known for highly precise touch recognition and speedy response times. Projected capacitive touch panels are capable of multi-point touch and are usually less than 32 inches in size.
Projected capacitive touch is the touch technology commonly used for making smartphones. If you use an iPhone then you’re already familiar with using projective capacitive touch.
Infrared touch panels tend to have good light transmittance and are quite durable, however sunlight can cause glare and reflection, negatively impacting the user experience.
Infrared touch screens are capable of multi-point touch and can be found in sizes ranging from 20 – 150 inches. Commands can be inputted on an infrared touch panel by way of a finger touch, a thick stylus, or gloved touch, though touch detection accuracy can vary based on the internal components used.
Infrared touch technology uses light beam interruption to detect touch commands. In infrared touch displays, infrared beams are organized in a grid over the panel itself and touch points are calculated when the beams are interrupted.
Just how are these industries implementing touch screen technology? Let's discuss a few examples of how touch panels are being used today.
The reason for this is that businesses are realizing just how advantageous touch panel technology can be, thanks to their simple to use interface and ability to increase productivity and improve customer experiences Industries using touch panel technology include:
As we have outlined, there has been a strong shift towards touch panel technology, with more and more businesses adopting touch panels every year. In fact, you would be hard pressed to find a business today that isn’t implementing some form of touch panel technology.
Touch panel tech puts the power controlling your display at your fingertips, resulting in faster display operations. In business settings, this reduction in time can give way to a multitude of benefits including shorter queue times and faster service for your customers. Moreover, these benefits can create a domino effect of positive outcomes, including higher customer satisfaction, better customer experiences, and greater brand loyalty from your customers.
Since the introduction of touchscreen smartphones, the use of touch technology has become nearly universal. As such, everyone has become a master. In this case, this technology’s benefit is two-fold; it’s easy to implement and it’s faster for employees to operate. Easy implementation will enable employees to begin using the technology immediately without a learning curve, thus enabling faster operations.
Because touch panels are so versatile in the ways they can be implemented, they possess the ability to positively affect the user experience. Displaying engaging content for consumer interaction, for instance, is a good way to elevate your business above the competition.
Beyond employee interactions, touch panels can be beneficial to customers. Therein, touch panel technology allows users to serve themselves. This functionality can be useful for mall or hotel information services and restaurant meal selection, to name just a few applications. This allows employees more time to focus on higher priority tasks and allows customers to take ownership of their own experience.
Inherently, touchscreens must be able to withstand constant physical interaction. With durability and limited replacement in mind, touch panel producers aim for the greatest possible lifespans and accidental damage prevention.
Non-touch panels often require additional peripherals for operation. Implementation of touch technology eliminates the need for these accessories and, through its faster operation, results in a more streamlined workspace.
Touch panel technology can increase efficiency in the workplace by, for example by reducing queue times. This efficiency increase translates into bottom line benefits by allowing employees to service more customers, thereby enhancing the customer experience.
Digitizing your workflow with touch panel technology can reduce costs by eliminating office supply expenditures. Touch displays also can reduce storage costs by eliminating the need for physical document storage.
In our modern world, touchscreens are a common sight. According to a Pew Research survey conducted in April 2021, 85% of Americans own a smartphone and 53% own a tablet computer. While the touchscreen has been around for decades, it's now ubiquitous in our everyday lives. But where did they come from? How did they become so widespread? And how can we expect them to change?
Touchscreens are somewhat unique as computer parts because they are both input and output devices — interpreting the user's actions while featuring a graphic display. They allow the user to interact directly with what's on the screen, unlike a mouse which only senses input and does not give any information back to the user. Theoretically, this is a faster design because the pointer doesn't need to travel across the screen between different objects. Touchscreens can additionally come with a number of features that increase their functionality.
There are a few different technologies that power the various touchscreens you might come across, and they all work a little differently. These types of toucscreens are capacitive, resistive, and infrared.
Capacitive touchscreens use the electrical conductivity of your finger to send a signal to the device. By touching the screen, you are very slighly changing the electrostatic field of a layer of conductive material. This is detected by the device and interpreted as an input.
Resistive touchscreens operate on a similar principle, detecting changes in electricity, but through a different method. Very thin sheets of conductive material are layered with gaps in between. When you touch the screen, the pressure of your finger pushes those layers together, closing the gaps and creating voltage that can be sensed by the device as input.
Infrared touchscreens work quite differently than capacitive and resistive. Instead of sensing a change in electricity, it senses a change in light. A grid of invisible beams of infrared light are cast across the screen. When your finger interrupts those beams, the device can pinpoint where you've touched, which it reads as an input.
The first touchscreen was invented in 1965 by Eric A. Johnson who worked at the Royal Radar Establishment in Malvern, England. His first article, "Touch display—a novel input/output device for computers" describes his work and features a diagram of the design. The invention is known as a capacitive touchscreen, which uses an insulator, in this case glass, coated with a transparent conductor, like indium tin oxide. The user's finger also acts as a conductor and disrupts the capacitance of the conducting layer. In more simple terms, touching the screen causes a change in the electric charge that the computer detects. Johnson patented his design in 1966, improved it in 1968, and wrote another article in the same year. At some point, it was adopted by British air traffic controllers and was used into the 1990s.
Another design came in the 1970s, with the resistive touchscreen. American inventor, scientist, health physicist, and educator Dr. G. Samuel Hurst discovered this design while studying atomic physics with a Van de Graaff generator, a machine that accumulates and releases electric charge. He and two colleagues used electrically conductive paper to read the coordinates of their analysis, completing their experiments in a few hours when it could have taken days.
The University of Kentucky — that Hurst had been working at — tried to patent the idea on his behalf, but he had other ideas. When returned to work at the Oak Ridge National Laboratory, he dedicated time after-hours to work on his almost accidental invention. Hurst and nine others worked to perfect the design, calling their group "Elographics" while applying it to controlling computers. This design uses a number of thin resistive layers with thin gaps between. When a finger presses down on the screen, they're pushed together, creating voltage that a computer can read as a location. Because it uses pressure, it can be pressed with either a finger or stylus. In addition, the design is cheaper than a capacitive screen.
What is the difference between capacitive and resistive touch?
Capacitive touchscreens use the natural conductivity of your finger to create a change in electricity, whereas resistive touchscreens rely on thin layers of conductive material being pressed together.
Tech companies were starting to take notice of this new way to control computers. Hewlett-Packard was the first to release a product that put touchscreens in the hands of everyday users. HP made a name for itself in the 1960s and 70s for creating smaller and smaller computers to the point where it had made one of the first machines to be called a "personal computer", the 9100A.
In 1983, Hewlett-Packard released the HP-150, also known as the HP Touchscreen. The included device used a new system for touch input, an infrared touchscreen, featuring a grid of infrared emitters and detectors in the monitor's bezel. When the infrared beams were interrupted, the HP-150 could locate where the user was touching the screen. However, the system had its faults: dust would get into the infrared holes and require vacuuming. The design wasn't ergonomic either, users would complain of muscle fatigue, or "Gorilla Arm" from keeping their arm outstretched and unsupported for long periods of time. This first foray into a consumer touchscreen device wasn't incredibly popular. When the HP Touchscreen II released in 1984, the touch screen was optional, and rarely added.
Meanwhile, other touch technologies were being developed. Myron Krueger, an American computer artist developed the Video Place, a screen that could track a user's silhouette and movements. Multi-touch was also proven in 1982 at the University of Toronto by Nimish Mehta. This design also used a camera to identify where the user was touching the screen. The first multi-touch overlay was developed in 1984 by Bob Boie of Bell Labs, creating a true capacitive screen that could detect multiple points of contact.
As computers continued to shrink, tech companies started seeing the possibilities of handheld devices. Apple released the MessagePad, also called the Newton, in 1993 as a revolutionary new tool: the PDA. These used a touchscreen that was made for a stylus, and boasted a much anticipated feature: handwriting recognition. However, the high price point and problems interpreting user writing kept it from being successful. At this time, IBM released the first cellphone with a touchscreen, the Simon Personal Communicator. Today, it's recognized as the first true smartphone with a calendar, address book, and notepad.
The most popular series of touchscreen devices was the Pilot by Palm Computing. Introduced in 1996, these PDAs were a staple in the business world, improving on many of the Apple Newton's features. In fact, the Palm Pilot's handwriting recognition was so successful that it was eventually used on later models of the Newton.
By the end of the 1990s, touchscreens became part of computer culture and interest increased. Wayne Westerman, a graduate student of the University of Delaware published a doctoral dissertation about capacitive touchscreens in 1999 that would lead to their popularity today. He also formed the company FingerWorks to create new devices based on his findings.
Touch screens really started to enter the public eye in this decade. FingerWorks used its research to develop the first multi-touch gesture-based products. Most of these were computer accessories like keyboards with "zero-force" keys, exploring new methods of input. Much like the Apple Newton, these products were innovative, but expensive. Products such as the TouchStream LP, MacNTouch, and the iGesture Pad were well received, but did not see much use outside of users with disabilities. In 2005, FingerWorks announced they were no longer in business, but continued to file and process patents into 2007. The company was bought by multinational corporation that would be known for causing the success of touchscreens to skyrocket.
Big tech companies continued to see how touchscreens could be used in new ways. Alias|Wavefront created the PortfolioWall, a gesture-based computer that made visual design a breeze. Nintendo released the first successful video game console with touch input in 2004, the DS. Microsoft began developing their own devices as well. The Microsoft Surface (not to be confused with today's line of tablets) was a computer the size table with a flat touchscreen display on top. Soon, ATMs, fitness machines, gas pumps, and checkout counters would feature this style of input as it grew in popularity.
In 2007, the original iPhone was released and revolutionized the phone industry, featuring a touchscreen instead of a physical dialing pad. Smartphones became the number one device in communications and with them, this new style of input. The iPhone's touchscreen can change between a dialing pad, a keyboard, a video, a game, or a myriad of other apps. This was leaps and bounds ahead of the previous leader in phone technology, the BlackBerry, which featured a full physical keyboard. Remember, it was so popular that it was called the "crackberry" — it doesn't even compare to the addictiveness of smartphones today!
The iPhone brought with it a capacitive touchscreen that included a brand-new feature for the consumer market: multi-touch. Apple claims it invented the technology, but in reality they purchased FingerWorks to assist in iPhone development and only popularized it. The multi-touch capabilities of the new smartphone added more functions than those found in single-touch devices. This is why Apple decided to use the more expensive capacitive screen. However, it relies on the electrical charge of human skin and cannot be used with a glove or a normal stylus.
The Apple iPad was released in 2010, creating another market for touchscreen devices. The first truly mainstream tablet was apparently worked on before iPhone, and its release touches on a speech made in 1983 by Steve Jobs: "What we want to do is we want to put an incredibly great computer in a book that you can carry around with you and learn how to use in 20 minutes ... and we really want to do it with a radio link in it so you don’t have to hook up to anything and you’re in communication with all of these larger databases and other computers." Just like the iPhone, the iPad created a wave of tablets from competitors. Not only are most of our phones equipped with touchscreens, but our portable computers are too.
Now that touchscreens are in the public consciousness, more and more businesses are using them to for connecting with customers. The easy-to-use design of tablets makes them perfect for featuring digital catalogs or self-checkout areas. Companies also bring them to trade shows, showing their portfolio to passersby that can browse at their own pace.
Large touchscreen stands are another great promotional tool for businesses. These kiosks provide a large area that allow customers to browse through products, menu items, maps and more. These customizable digital displays make it easy for anyone to navigate through a business's presentation. The stands support up to ten points of contact and wireless connectivity, allowing companies to feature almost anything they want.
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We've come so far in creating new ways to interact with computers, what could possibly come next? One new development is right around the corner: flexible smartphones. Samsung has featured prototypes since 2013 of devices with a bending screen and there have been successive rumors over the years about an impending release. This design would be great for smartphones, which are often damaged from minor bends. However, it's difficult keeping all the different parts of the device in contact with each other when the case flexes. Samsung believes it will have the first flexible smartphone out in 2018, but the technology is still unproven.
Why limit the touch display to the device? Why not project the touchscreen onto any surface? OmniTouch attempts to accomplish this by with a projector that puts the display on walls, tables, books, and even on human skin while a camera detects the input. Imagine answering a text on your arm rather than having to pull out your phone! The model showed in 2011 by Chris Harringon was a shoulder-mounted wearable computer. The "always-available" surface has not seen much development in recent years, but it might make a comeback when technology catches up. After all, it took 24 years after the first smartphone was released before they became popular!
What if we could feel the screen when we touch it? A touchscreen with advanced haptic technology could change to feel like different textures or feature physical bumps as buttons. This was demonstrated by Tanvas at the Consumer Electronics Show in 2017, featuring different types of fabric. Reporters say that the screen didn't magically feel like these textures, but they could definitely feel the difference between them. In time this could be one of the many features incorporated into smartphones!
Put touch controls anywhere without being limited to a physical surface. In 2013, the company Ultrahaptics demonstrated ultrasonic sound waves that change air pressure and create interactive 3D objects. It sounds crazy, but it works. These controls are totally invisible but they can be felt and interacted with like a physical knob or lever. The ultrasound sensations won't create a wall that your hand couldn't move through, but you'd definitely be able to feel it. Ultrahaptics is looking to incorporate the technology in cars, giving drivers extra control without the need to look at a screen.