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Part two of this three-part article focuses on the potential benefits realized by hotels when switching to amenities dispensers.
To avoid dead stock of amenity bottles, distributors can encourage their customers to switch to amenity dispensers.
Dispensers come in a variety of styles. Some can be continually topped off with refillable bulk body wash, shampoo or conditioner. Other models use individual, replaceable, sealed cartridges. Each cartridge lasts about a month, replacing more than 200 amenity bottles.
Unlike bottles, dispensers don&#;t have product waste, as cartridges can remain in place until the soap or shampoo is completely used. Housekeeping staff can monitor soap levels via a window in the dispenser. Even if the cartridge looks low, there is a hidden reservoir that has enough product for up to 15 more showers. Refillable units can be topped off during the room cleaning.
&#;After people use [a bottle], and they leave it in the shower, the housekeepers have to dispose of it,&#; says Jesse Chacon, of Janitorial Emporium, a distributor in Torrance, California. &#;[A dispenser] is basically 100-percent-use of shampoo and conditioner.&#;
Not having to collect and replace partially used amenity bottles saves housekeepers a lot of time when servicing rooms.
&#;It&#;s easier than walking back and forth from the housekeeping cart to refill those plastic bottles in each restroom,&#; says Burger. &#;Typically, the dispensers or amenity fixtures can be refilled once every couple of weeks. It&#;s not that labor intensive.&#;
Being able to use up all the body wash or hair products before disposal saves hotels and other lodging properties substantial dollars.
&#;Hotel and motel businesses provide individual amenities to the individual, and &#; sometimes the housekeepers refurnish it the next day,&#; says Chacon. &#;But it&#;s more beneficial to the hotel [to use dispensers], because it saves them lots of money.&#;
According to the Washington D.C.-based American Hotel & Lodging Association, U.S. hotels threw away nearly a million individual amenity bottles in . AHLA stated that an easy way for lodging companies to save money would be to install a dispenser system.
Some of the reasons stated by AHLA are:
· Bulk liquid soap is less expensive;
· It lessens the impact of waste; and
· It improves quality control.
In a case study performed by AHLA using the example of a 300-room hotel, installing two dispenser systems in each room (one in the shower, the other near the sink), savings were estimated at $10,512 a year. This factored in a dispenser cost of $32 for each unit, installation costs estimated at $8 per room and a 60 percent occupancy of the hotel. The total investment was estimated at $12,000, meaning payback would occur a little after a year.
&#;Generally speaking, a hotel will save somewhere between 30 and 70 percent when they switch from individual packaged amenities to using dispensers or amenity fixtures with the gallon product,&#; says Burger.
Throwing away such massive amounts of individual bottles isn&#;t just a waste of money; it&#;s a strain on the environment. Millions of the small bottles don&#;t get recycled, filling up landfills, or worse, ending up in the ocean.
By comparison, a single cartridge in an amenity dispenser keeps as many as 200 bottles out of landfills.
&#;It&#;s more green-friendly for the hotel and the environment, because they don&#;t to have worry about all those individual bottles,&#; says Chacon.
Some hotels set up recycling stations for amenity bottles, but these programs rely on guest participation. With amenity dispensers, housekeepers recycle the cartridges.
There are also environmental benefits from a manufacturing and transportation standpoint, in that the carbon footprint from individual bottles is greater than that of dispensers.
&#;It&#;s less transportation, because you don&#;t have to ship as often,&#; says Burger. &#;The environmental benefits are significant.&#;
previous page of this article:
Amenities Dispensers Make Hospitality Market More Appealing To Distributors
next page of this article:
Marketing Hotel Soap Dispensers, Shampoo Dispensers To Customers
A debate pertaining to the controversy of replacing the small bottles of amenities in hotel and resort properties versus dispensers mounted on walls in rooms has been bubbling for years &#; and this soap opera has erupted in recent weeks.
&#;Those little bottles of shampoo, conditioner and body wash in hotels &#; icons of travel &#; are disappearing, replaced by bulk dispensers mounted on shower walls&#;, according to this article written by Scott McCartney of The Wall Street Journal. &#;And some travelers are in a lather.&#;
Marriott International, Incorporated will reportedly switch to larger bottles situated in racks mounted on the walls of rooms in 450 hotel and resort properties at five different brands; and plans to expand to 1,500 hotel and resort properties in North America by January &#; while InterContinental Hotels Group will introduce bulk dispensers mounted on walls in the rooms of hotel and resort properties at four different brands in .
With regard to the initiative to save plastic as part of the Serve 360: Doing Good in Every Direction of Marriott to refresh sustainability and social impact efforts by , &#;Environmentally, the program is expected to save an average of 250 lbs. of plastic per year for a 140-room hotel &#; approximately 23,000 plastic bottles.&#;, according to this article written by Robin McLaughlin of Lodging Magazine. &#;Replacing small plastic bottles with the dispenser also positively impacts owners&#; bottom lines, saving between $1,000 to $2,000 per year.&#;
The advantages of wall dispensers versus small bottles and tubes of toiletries and amenities include:
The advantages of small bottles and tubes of toiletries and amenities versus wall dispensers include:
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This has been an ongoing issue for at least ten years. I first reported in this short article on Saturday, July 12, on Marriott embarking on a practice of providing less soap in its rooms than it used to while maintaining similar dimensions; while Hyatt Hotels had bulk dispensers in rooms at one of its properties instead of individual containers for the shampoo, conditioner and bath gel it provided, as had been the precedent.
I have mixed feelings about this, as I do not particularly care for using liquid products from dispensers mounted on walls, as this lends an industrial feel to the room, in my opinion; plus, I have experienced at least two times through which while attempting to take a shower is only when I found that the dispenser was empty at the most inopportune moment.
There was no more shampoo or soap in the dispenser in the shower at the Park Inn by Radisson Budapest hotel property &#; but I found out too late while I was already attempting to shower. Photograph © by Brian Cohen.Once was at the Park Inn by Radisson Budapest hotel property, at which the dispenser mounted on the wall was clearly empty &#; unlike the other time at a Holiday Inn hotel property in Munich, at which a dispenser mounted on the wall was empty; but one could not determine whether it was full or empty due to the fact that it was opaque with no indicator.
I do like the idea of saving the environment, though. As I reported in this article on Earth Day, Sunday, April 22, , thousands of bars of used soap &#; as well as small plastic bottles of toiletries such as shampoo, conditioner, body lotion, mouthwash and skin cream &#; can be discarded from one single hotel property daily; and wall dispensers could help to significantly reduce that waste. I also like the idea of helping people to whom cleanliness is considered a luxury, which is where the aforementioned Clean the World Foundation comes in.
Regardless of whether a hotel property uses wall dispensers or small bottles and tubes of amenities is not going to significantly affect my trip either way. All I care about when I am a guest in a hotel room is that I am clean, comfortable, relaxed and refreshed while I am traveling.
All photographs ©, © and © by Brian Cohen.
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